Wording
The passenger(s) refers to the individual, group or representative party of the passenger(s) for whom the Private Hire Vehicle has been provided for by NT Chauffeurs London. The chauffeur refers to the Private Hire Driver provided by NT Chauffeurs London for the purpose of transportation for hire or reward. 

Covid Policy
The safety procedures we have introduced follows the current Government and Transport for London safer travel guidelines, including:
All frequently touched passenger areas cleaned with disinfectant prior to each passenger journey. Alcohol-based hand sanitizer with at least 60% alcohol readily available and within reach for passengers to use at their discretion. Driver will wear gloves or sanitise hands prior to and after handling your luggage. (Please inform at time of booking if you require help with your luggage). We respectfully ask that passengers sit behind the driver and not in the passenger seat if possible.

Bookings
Can be made only in advance via email ntchauffeurslondon@gmail.com or phone +44 73 9182 2327.  Bookings will be confirmed back to client via email or text. The chauffeur and vehicle details will be given to the booker via confirmation email and or by text. Confirmation of booking means an acceptance and agreement by the passenger to NT Chauffeurs London stated terms and conditions. 

Insurance
NT Chauffeurs London and the chauffeurs provided by NT Chauffeurs London are fully insured and licenced to carry out private hire bookings, all vehicles and chauffeurs provided for are insured with public liability. The insurance held will not cover uninsured losses which are covered by travel insurance, nor will it cover the passenger’s personal property or possessions. NT Chauffeurs London will not accept any liability to the passenger for damage or loss to property caused by theft.

Liability
NT Chauffeurs London does not accept liability for any delays caused, by weather, road works, traffic accidents, strike action or to comply with the instructions of a police officer or delays caused by any instructions given by the passenger.

Smoking
Smoking is strictly not permitted inside the Private Hire Vehicle supplied by NT Chauffeurs London.

Children
The passenger will be responsible for the child at all times. Only children 14 and over are allowed to travel unaccompanied. Children must use a child booster/seat until they are either 135cm in height or have reached the age of 12 years. If a child booster/seat is required you must request this at the time of booking. The chauffeur has the right to refuse to carry a child who is not seated according to UK law. 

Carriage of Firearms/Flammable Items
Firearms can only be carried when accompanied by the registered holder of the firearm certificate. You must make us aware if firearms will be carried and provide a valid firearm certificate at the time of booking. The passenger carrying the firearm must have a valid firearm certificate available for inspection by the chauffeur at commence of journey and it is to be carried with the passenger at all times during the journey. Flammable items of any kind are not permitted for travel within our vehicles.

Luggage
The Chauffeur can refuse to carry any excess luggage which does not in the opinion of the chauffeur fit safely and securely in the boot of the Private Hire Vehicle. Please advise at the time of booking the amount of luggage you are travelling with. Small cases are permitted with the passenger inside the Private Hire Vehicle as long as they pose no safety concerns in the drivers opinion.

Damage
Passengers will be liable for any damaged caused to the Private Hire Vehicle such as spillage, sickness or scratches.  Passengers must be mindful with regard the interior fittings, seats and surfaces so no damage is caused. Any damaged caused will be charged to the passenger.

Number of passengers
The number of passengers must be advised at the time of booking. The chauffeur can refuse the right to travel to the passengers who exceed the Private Hire Vehicles legal requirement.  For the Mercedes saloon, Range Rover, Bentley and Roll Royce this is a maximum of 3 passengers. For the people carrier MPV vehicles this up to 7 passengers.

Complaints/Feedback
Can be made via email infontchauffeurslondon@gmail.com or by phone +44 73 9182 2327.  We welcome any feedback and will do all that we can to resolve any issues.

Lost property
All our vehicles are checked prior and after each journey. Any items found are recorded and held until we are able to contact the owner. If you have lost any items whilst using our services please contact us via email info@ntchauffeurslondon.com or by phone +44 73 9182 2327.